John’s story: I’ve lost count of the times we’ve visited the hospitals

John is a full-time carer to his mother Glenis. He set up a monthly donation to say thank you for all the care provided by our local NHS in Bristol. 

I’m retired and now a full-time carer for my 83-year-old mother Glenis, who has osteoporosis and heart problems. In all honesty, I’ve lost count of the number of times that we’ve visited Southmead and Frenchay hospitals over the years.

My mother has been an inpatient at Southmead on several occasions and we’ve attended various out-patient appointments in different specialty areas including Rheumatology, Cardiology and Dermatology. We’ve also had to call on the ambulance service and visit Accident & Emergency.

We always feel listened to

The hospital staff have always been friendly, helpful, and professional. It’s fair to say that we’ve met some very caring and kind people. Staff are always knowledgeable and concerned to do their best for the patient. If there is ever a problem, it’s dealt with by the right people at the right time, and that’s a real source of comfort for me – especially as my mum’s carer.

I’ve also experienced this first-hand after being referred to Urology at Southmead Hospital due to a raised PSA reading. The consultant and specialist nurse were very thorough and helpful, and I was able to have an MRI scan the very same day. I was diagnosed with an enlarged prostate and so relieved that it wasn’t cancer. I was impressed with the service I’ve received…

The NHS is part of our community 

We have a family connection to the NHS as my two nieces are both nurses in Bristol – one at Bristol Royal Hospital for Children and the other at Callington Road Hospital. My sister also works in domestic services at Southmead Hospital. 

Beyond the family ties, I believe in the NHS – it really is just common sense in a civilised society. Knowing that in an emergency situation everyone can get treatment with no need to worry about money is so reassuring. 

If more people can give a little extra each month to support our hospitals, it will make a real difference for patients and staff.


Like John, you can support your local NHS in Bristol by giving a regular donation. Please contact Aislinn if you have any questions about setting up a regular donation.

Contact Aislinn

Regular Giving Officer


Aislinn.Billings@nbt.nhs.uk

07895 215125

Thank you for your support – it makes a huge difference to our patients, their families and our staff.

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