Our supporter promise

We take your support very seriously and are committed to making sure your money is spent carefully and in the way it is given. When you support us, here is what you can expect.

  • We promise to be transparent about what your money supports. You can see the difference your money makes on our Charity Commission accounts, published annually.
  • We promise to spend your money responsibly. 10p in every £1 of donations towards specific projects, departments or services is allocated towards covering our operational costs, so that we can continue to help more patients, both now and into the future. 
  • We promise to run our fundraising to the highest standards. We are a member of the Fundraising Regulator and are fully committed to their Fundraising Promise. Our fundraising will always be legal, open, honest and respectful.
  • We promise to keep your personal data safe. Protecting your personal information is incredibly important to us. That’s why we take all necessary steps to ensure your details are kept secure and safe. We will never sell, rent or share your information with external organisations for their benefit. You can find out more in our privacy policy.
  • We promise to be respectful. We will communicate in a way that suits you, and will be respectful if you wish to change this decision. We will never put pressure on you to make a gift, and if you do not wish to continue your relationship with us, we will respect your decision.
  • We promise to listen and to learn. Your opinions matter to us, and if you are unhappy with anything we have done please contact us to tell us.

We’d love to speak with you. If you’d like to chat, please contact us today!

Contact Hannah if you’d like to raise money at an event, in the community or in memory of a loved one.

Contact Hannah

Community Fundraising Manager


07920 413700

Contact Sally if you’d like to make a regular donation.

Contact Katharine if you’re a Fund Holder at North Bristol NHS Trust.

Contact Katharine

Head of Operations


0117 414 0170

Contact Eleanor if you’re a charitable trust or foundation.

Contact Eleanor

Philanthropy & Partnerships Manager


07971 632269

Contact Kate if you’d like leave a gift in your will.

Contact Kate

Major Gifts & Legacy Manager


0117 414 0170

Thank you for your support – it makes a huge difference to our patients, their families and our staff.

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